Welcome to

A PATIENT-CENTERED EXPERIENCE FOR CHICAGO'S LEADING HIP SURGEON

chicagohipdoctor.com

CLIENT NAME:

DR. JOEL WILLIAMS

DATE: 2024

ASSIGNMENT: FREELANCE

TYPE: DESIGN & WEBFLOW DEVELOPMENT

ROLE: UX DESIGNER

chicagohipdoctor.com

CASE JOURNEY:

PART 1:

THE MISSION

PART 2:

HOW DO WE STAND-OUT?

PART 3:

PAIN-POINTS

PART 4:

UX TREATMENT

PART 5:

OUTCOMES

PART 6:

MEASURE & GROW

GETTING SURGICAL

It was interesting to discover how detail-oriented a surgeon can be. It created a partnership rooted in excellence, which impacted the final outcomes.

PART 1

THE MISSION

Redesign Dr. Joel Williams' website to enhance visual appeal and deliver a user-friendly experience tailored to the needs of potential and existing patients.

WHY?

REDUCE COSTS: Dr. Williams’ was paying $2,000 a year for maintenance with an agency.

IRRELEVANT CONTENT: Needs more emphasis on hip-doctor specialization.

OUTDATED UI: Dr. William’s knew that he needed a visual upgrade to set himself apart from other surgeons.

PART 1

HOW DO WE STAND-OUT?

ANALYZING OTHER SURGEON WEBSITES

"Users spend most of their time on other sites. This means that users prefer your site to work the same way as all the other sites they already know." - Jakob's Law

MUST-AVOID

  • Information overload.

  • Heavy reliance on experience & credentials, rather than a conversational experience.

  • No differentiators.

MUST-DO

  • Relatable & Credible Tone

  • Clarity & Readability

  • High-Quality Imagery

PART 2

PAIN-POINTS

Identifying the pain-points on the current website experience.

INCONSISTENCIES & CLUTTER

The amount of clutter can increase the amount of information overload for a user, distracting them from focusing on clear actions or journeys.

MUTLIPLE CONTACT OPTIONS

The user should have a clear understanding on their options, whether it be a simple contact or booking an appointment.

NON-DESCRIPTIVE MEDIA

Providing a supplemental description of the video can offer a sneak peek of the video, helping users select what's relevant or give them an opportunity to watch at a time that works best.

NO PATIENT-CONNECTION, JUST A WALL OF TEXT

Connecting the patient to the testimonial makes it personable. Users who can see themselves in those stories will resonate.

PART 3

UX TREATMENT

SITEMAPPING

Creating the site-map allows us to visualize all content & pages. It also gives us an opportunity to prioritize the content that is a must vs. nice to have.

EXPLORING VISUAL DIRECTIONS

The experience needed to balance professionalism & personable qualities to connect with an audience who is seeking expert support for a serious condition.

PART 4

OUTCOMES

chicagohipdoctor.com

CLEAR VALUE PROPOSITION

Communicating the exact the area of specialization and service from Dr. Joel Williams.

VISIBLE CTA'S

Frictionless journeys to support easy appointment booking & contact.

COLOR & TYPOGRAPHY

Selections needed to align with common styles that are found within the medical industry, without coming off too corporate or bleak. 

QUALITY IMAGERY

Quality imagery is the biggest differentiator amongst most websites. The photography provides a clear look into how Dr. Joel Williams approaches his work, his team, and the patients he serves.

IMPACTFUL TESTIMONIALS

There were a couple stories that needed to be at the forefront. These stories highlight those who have suffered from major hip conditions and have found success through Dr. Joel William's services.

LIVE REVIEWS

Receiving reviews from the public is a sure way to build credibility. Generating these reviews from multiple sources provides an even greater impact.

FRICTIONLESS CONTACT

Patients can easily book an appointment, contact Dr. Joel Williams directly, or contact a hospital location if they need immediate assistance.

PART 4

MEASURE & GROW

We continue to track website performance based on a set of KPI's. It's a long term strategy, including SEO practices and Google Insights.

chicagohipdoctor.com

CONVERSION RATES

BOUNCE RATES

TRAFFIC SOURCES

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